Help · Account and security
Get help or send an idea
A question, something not working, or an idea: we read every one and usually answer within one business day.
- Inside KidNights: open Contact us in the menu (on a phone, it's under More). Pick what it's about, write a few words, and send. You don't need to type your name or email, and your past requests are listed beside the form.
- Here: use Contact at the top of the help center.
- By email: hello@kidnights.com or support@kidnights.com.
We answer by email, and each request has its own private page where you can see our answer and reply.
For billing questions, include the receipt number, like KN-000123. You'll find it on Plan and billing.
Please don't send your custody order or other papers. We never need them to help.